Crisis Management

Crisis management

Hume Whitehead are good people to know in a crisis. Our Founder, Richard Hume, was the UK crisis management spokesperson for the Tourism Authority of Thailand during the tsunami of 2004 and members of our team have successfully managed crisis situations as diverse as SARS, Norovirus, identity fraud and military coups. We are ready to develop and deliver crisis management plans to help protect your reputation should trouble strike.

We can help you manage media and travel trade communications during a crisis and will advise you on strategy as well as draft lines-to-take, as well as managing everything from live TV interviews to press conferences and syndicated radio. We also understand that one of the most important aspects of a crisis is the post-crisis recovery. Our approach is designed to restore confidence in your product, service or destination as quickly as possible.

Elements of our crisis management offering include:

  • Crisis management planning
  • Media and industry liaison
  • Liaising with government bodies
  • Acting as spokesperson
  • Helpline management
  • Post crisis recovery

“Hume Whitehead are completely committed and extremely proactive in all areas of their work”

David Carlaw, Head of Faraway Product, Premier Holidays